Usage Reports Overview: COUNTER 4

What's in this article:

• Getting started with usage reports
• How to access your usage reports after you've created an account
• Accessing your report history
• Report types and what they measure
• Custom book reports

Getting started with Usage Statistics

Usage Statistics can be a good indicator of how your patrons use JSTOR. Watch the following short tutorial or read on to get started.

1. To start, create a MyJSTOR account.
2. Once you complete your registration, contact JSTOR Support.
3. Ask to be added as an administrator, and include the MyJSTOR username and institution in your message. 
4. Once you have received confirmation that you have been added, you can access your usage statistics. 

Note: Looking for SUSHI help? We have information and instructions for SUSHI harvesting on "Usage Statistics: SUSHI Reports."

How to access your usage statistics after you've created an account:

Once you're attached as an administrator,

1. Log in to your MyJSTOR account.
2. Look for your name in the upper right corner.
3. Place your mouse pointer over your name and choose "Usage Statistics" from the drop-down menu that appears.
4. After you click "Usage Statistics" you will be directed to the COUNTER 4 interface. (You can also find the interface via the Librarian Portal.)
5. From here you can request usage reports from 2015 to 2018. 
6. Once you request a report, it can take up to an hour to appear in your inbox and within the "Download Reports" tab in your MyJSTOR account.

Note: You can request results for the previous month as early as the first of the next month.

Report History and Scheduled Reports

To view your report history (reports you've requested in the past):

1. Log in to your MyJSTOR account
2. Go to Usage Statistics > Report History
3. You will see 2 tabs available: "Download Reports" and "Scheduled Reports."
4. To see and download completed reports, select the "Download Reports" tab.
5. To view all of your automatically delivered, scheduled reports, select the "Scheduled Reports" tab.

Note: Reports that are still pending (in other words: still in the process of generating), will not appear in your "Report History" tab until they are available for download. It can take up to an hour for a requested report to appear in the Report History and in your email inbox. 

COUNTER 4 reports and what they measure:

• Journal Report 1 – Number of Successful Full-Text Article Requests by Month and Journal
• Journal Report 2 – Access Denied to Full-Text Article Requests by Month, Journal and Page-Type 
• Journal Report 5 – Number of Successful Full-Text Requests by Year-of-Publication (YOP) and Journal. This replaces the JR1a report, and can also be used in lieu of the non-COUNTER JR1b report.
• Book Report 2 – Number of Successful Book Section Requests by Month and Title
• Book Report 3 – Access Denied to Book Content Items by Month, Title and Category
• Consortium Report 1 - Number of successful full-text journal article or book chapter requests by month and title. This is a report for consortia. 
• Consortium Report 2 - Total searches by month and database. This is also a report for consortia. 
• Database Report 1 - Total Searches, Result Clicks and Record Views by Month and Database. This report now tracks usage for 19th Century British Pamphlets (previously recorded in the JR1 report).
• Database Report 2 - Access Denied by Month, Database and Category
• Platform Report 1 – Total Searches, Result Clicks and Record Views by Month and Platform (previously the DB3 report). Please note that there is no longer a requirement for sessions to be counted.

Custom Book reports:

JSTOR offers a custom usage report that reflects acquisitions, chapter views, and chapter downloads. These reports reflect cumulative usage from your first participation in Books at JSTOR. To request delivery of this ebook usage report, please fill out the Books at JSTOR Usage Report form.